Terms & Conditions for Kennebec Plumbing & Heating Inc.

Effective Date: April 17, 2025

By accessing this website or using our services, you agree to the terms and conditions below. Please read them carefully.

1. Services Provided

Kennebec Plumbing & Heating Inc. offers residential plumbing and heating services, including service calls and water heater replacements, within a 45-minute radius of Fairfield, Maine. We do not provide 24/7 emergency services.

All services are subject to availability and confirmation by our team.

2. Estimates and Payment Terms

Estimates are only provided after an in-person assessment.
We do not offer free estimates or estimates over the phone.
Payment is due upon completion of service unless otherwise agreed in writing.
Accepted forms of payment include cash, check, and major credit cards.

3. Scheduling and Cancellations

Appointments are scheduled during normal business hours.
We request at least 24 hours’ notice for cancellations or rescheduling.
Missed or late cancellations may result in a service fee at our discretion.

4. Text Messaging and SMS Consent

By opting in via our website or verbally, you agree to receive SMS communications related to:

Appointment reminders
Dispatch notifications
Service follow-ups and satisfaction surveys

Message frequency may vary. Message and data rates may apply.
Text HELP for support or STOP to unsubscribe at any time.
Your phone number will never be shared with third parties.

Verbal Opt-In

We may collect opt-in via phone or in person. When a customer opts in, they will be informed of:

Message frequency disclosure
Opt-out instructions (Text STOP)
Help contact options (Text HELP or contact us by email)
That their data will not be shared with third parties

Website/Online Opt-In

By submitting a form on our website, you agree to receive text messages from Kennebec Plumbing & Heating Inc., including messages sent via autodialer.
Consent is not a condition of purchase.
Reply STOP to cancel or HELP for support.
Information is not shared with third parties.
See our Privacy Policy.

5. Intellectual Property

All content on this website—including text, graphics, logos, and images—is the property of Kennebec Plumbing & Heating Inc. and may not be reproduced without permission.

6. Website Use

You agree to use our website for lawful purposes only. You may not:

Attempt to gain unauthorized access to our systems
Upload harmful code or software
Use the site in a way that disrupts its functionality

7. Limitation of Liability

Kennebec Plumbing & Heating Inc. is not responsible for:

Any indirect, incidental, or consequential damages from the use of our services or website
Service delays due to circumstances beyond our control (e.g., weather, road closures, or supplier delays)

8. Changes to Terms

We may update these Terms & Conditions periodically. Changes will be posted on this page with a revised effective date. Continued use of our services or website means you accept any updates.

9. Contact Us

Kennebec Plumbing & Heating Inc.
294 Skowhegan Rd.
Fairfield, ME 04937
(207) 742-0042
office@kennebecplumbing.com