Privacy Policy for Kennebec Plumbing & Heating Inc.
Effective Date: April 17, 2025
At Kennebec Plumbing & Heating Inc. (“we,” “us,” or “our”), your privacy matters to us. This policy explains how we collect, use, and safeguard your information. It also outlines our SMS/text messaging terms for compliance with The Campaign Registry (TCR).
1. Information We Collect
We may collect personal information when you:
Contact us through our website, phone, or email
Submit service inquiries or scheduling requests
Sign up for SMS/text updates
This may include:
Name, address, phone number, and email
Details about your plumbing or heating service needs
Payment or billing information
Website usage data collected via cookies or analytics
2. How We Use Your Information
We use your information to:
Communicate with you about appointments or services
Send appointment reminders, dispatch updates, and post-service surveys via SMS
Process billing and payments
Improve our website and services
We do not sell or share your information with third parties.
3. SMS Messaging and Consent
We offer text messaging for:
Appointment reminders
Dispatch notifications
Job completion surveys
Verbal Opt-In
Kennebec Plumbing & Heating Inc. collects SMS opt-in verbally from customers. This may occur during phone calls or in person. At registration, customers are asked if they wish to receive SMS messages and are informed that:
“Message and data rates may apply”
“Message frequency may vary”
They may text HELP for assistance or STOP to unsubscribe at any time (no further messages will be sent)
Their information will not be shared with third parties
View our Privacy Policy and Terms & Conditions.
Website/Online Opt-In
By submitting this form and signing up for texts, you consent to receive text messages from Kennebec Plumbing & Heating Inc. at the number provided, including messages sent by autodialer. Consent is not a condition of purchase.
Msg & data rates may apply. Msg frequency varies.
Unsubscribe anytime by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Information will not be shared with third parties.
View our Privacy Policy and Terms & Conditions.
4. Cookies and Tracking
Our website uses cookies and analytics tools to improve the user experience. These tools collect non-personally identifiable data about site usage and performance. You can control cookie preferences through your browser settings.
5. Data Security
We take reasonable precautions to secure your information. While no method is 100% secure, we work to protect your data through secure platforms and internal procedures.
6. Your Rights
You have the right to:
Access the information we hold about you
Request corrections or updates to your personal data
Request deletion of your personal data, where applicable
Please contact us to exercise any of these rights.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
8. Contact Us
Kennebec Plumbing & Heating Inc.
294 Skowhegan Rd.
Fairfield, ME 04937
(207) 742-0042
office@kennebecplumbing.com
